Business Process Management

About the course

What are company business processes?

Compared to a living organism, this is the circulatory and nervous systems of the company. Business processes provide a so-called flow that transforms input resources (information, materials) into results (goods/services) of the company. The more efficient they are, the better the financial performance of the company.

More information

Who might be interested

The course is prepared for a wide audience:

  • Owners and managers of companies,
  • Development Directors and Business Development Managers,
  • Quality Directors and specialists of the Quality Service,
  • Organizational development specialists
  • Business analytics,
  • Project managers and project office specialists.
  • BPM program

  • Expand/Collapse

    1. FEATURES OF THE PROCESS APPROACH

    1.1. Three versions of the same business process

    1.2. Who owns the knowledge? Organizational threats and consequences

    1.3. Stages of development of the basic concepts of management

    1.4. Structuring the organization

    1.5. The concept of value chain

    1.6. The concept of “client-supplier”

    2. BUSINESS PROCESSES AS MANAGEMENT OBJECTS. BASIC CONCEPTS

    2.1. Terms and definitions

    2.2. Business process structure

    2.3. Process boundaries

    2.4. Classification of business processes

    2.5. Cross-functional links in end-to-end processes

    3. PROCESS MANAGEMENT FUNDAMENTLS (BPM)

    3.1. Key concepts

    3.2. Benefits of using process management

    3.3. The main reasons for the implementation of the process approach

    3.4. Process hierarchy

    3.5. Organizational process maturity models

    3.6. Algorithm for the company’s transition to process management

    4. PREPARATION TO MODELLING

    4.1. Choice of modeling standards

    4.2. Development of unified modeling rules

    5. IT TOOLS FOR PROCESS MODELLING AND MANAGEMENT

    5.1. Criteria for choosing a modelling tool

    5.2. The main list of IT tools for business process modelling

    5.3. Approaches to business processes modelling

    5.4. Interaction between different classes of applied systems

    5.5. Features of BPMS tools

    6. CREATING A HOLISTIC PROCESS STRUCTURE

    6.1. Approaches to creating a general scheme of processes

    6.2. Identification of the main processes of the organization

    6.3. Building a general scheme of processes

    7. PROCESS MODELLING “AS IS”

    7.1. The expediency of modeling “as is”

    7.2. Modeling “as is”

    7.3. Ways to document models

    7.4. Control functions in the formation of a holistic model

    8. PROCESS ANALYSIS

    8.1. Signs of weaknesses (sources of problems)

    8.2. Basic methods of business process analysis

    8.3. Functional cost analysis of business processes

    9. PROCESS MODELLING “AS IT SHOULD BE”

    9.1. Specification of optimization goals

    9.2. Priority criteria for choosing a BP to be optimized

    9.3. Optimization approaches depending on the level of processes

    9.4. Principles and methods of process optimization

    9.5. Algorithm of process optimization by the working group

    10. IDENTIFICATION OF PROCESS INDICATORS

    10.1. Characteristics of business process indicators

    10.2. Requirements for business process indicators

    10.3. Methodology for identifying a process indicator

    11. BUSINESS PROCESS FORMALIZATION

    11.1. Data structure for describing a business process

    11.2. The structure of the business process regulation

    12. ORGANIZATIONAL STRUCTURE AND KEY ROLESS IN BPM

    12.1. Principles of a process-oriented organization

    12.2. Embedding roles and assigning responsibilities

    13. IMPLEMENTATION OF NEW PROCESSES

    13.1. New process implementation strategies

    13.2. Definition of training requirements

    13.3. Taking key factors into account when implementing processes

    14. PROCESS IMPROVEMENT AND MANAGEMENT MODELS

    14.1. Deming cycles: PDCA and SDCA

    ATTACHMENT 1. Basic rules for process description according to BPMN

  • Format

  • The course includes lecture blocks, interactive skills development, group discussions, individual and group exercises.

  • Trainer

  • Oleksandr Buivalenko – a practitioner, management consultant. Specialization: business processes: research, analysis, optimization/reengineering, engineering, development of key documents and procedures for the implementation of process-oriented management (BPM). Development and implementation of business process regulations (procedures), accounting and reporting forms.

  • Cost

  • PROMO “HALF THE PRICE” !!!

    The new cost of participation in the training is UAH 7,500 without VAT.
    (Old price: UAH 15 000)

  • Save together!

  • 2 people registered – a 10% discount is provided.
    3 people registered – a 15% discount is provded.
    When registering 5 or more people, an individual decision is made on the payment amount.